Follow up of the drivers who perform audits of the French crucial repairers.
Input of the audits information from France and abroad.
The goal of this activity is to obtain some action plans in order to improve the service quality towards our customers.
Detailed Description
Approach & Achievements: Within 2 months 200 dealers have been audited in france, I supported french drivers. The rest of the audit has been done over more than 12 countries adding up to more than 120 dealers audited. Every audit has to be stored accurately, according this direction I developped pragmatic tools to ensure that the data extraction is done correctly.
Results: At the end of the campaign the analysis of the data provide us good indicators to see where the job is done correctly or not and to understand what kind of action should be launched in way to tackle issues.
Objective:
Assist the audit manager.
Support the drivers performng the undercover audit.
Ensure that collected inpunts are as consistent as possible
