Christophe Pompilio

• Responsible for proofreading, revising, and approving repair information from repair engineers.
• Check and secure that authoring guidelines are applied for all new content
• Give feedback to Repair Engineers to propose visually focused technical information (illustrations & text) with technical manner and easily understood
• Chairman of Global Content Quality Administrator team
  -Implentation of KPI regarding the authoring quality
  -Facelift / update of the authoring guidelines.

• Approach & Achievements:
  The training was very light, therefore I had to develop my skillls almost on my own.
  Once the process was handled the goal has been to identify the proofreading time per method and set a provisional schedule.
  Every proofreading have a record of every reviews and those are sent to writer.
  A KPI tool has been developped by the team to track what are the root cause of rejected method.
• Context & Objectives:
  Since 2010 VOLVO TRUCK implemented a new data base to ensure the repair manual edition for the new range released between 2012(volvo) and 2013 (RT). This software is GRIPS, this is a common tool used in every site to support every brand of the groups.
  The advantages of this software:
  Is to share common instructions between the different brand and range sharing the same equipment.
  Is to lower the cost of translation thanks to the software which manage an automized translation of generic sentences validated along the writing of the method.
  Objectives as CQA:
  
  • Ensure repair manual quality based on different criterias as illustrations, repect of guidelines, structure, reuse of information.
    
  • Contribute via the CQA global team to develop a global way of working.
    
  • Prioritize work based on activty schedule.
    
• Results & added value:
  My role was to ensure that every method would be avaible including a high level quality for the release of the new range on the market.
  The goal has been reached, now the objectives is to keep the quality level updating guidelines.