Christophe Pompilio
TECHNICAL SUPPORT ENGINEER
CUSTOMER SUPPORT
Trilingual
trucks engineering
Technical documentation
BPMN
TECHNICAL SUPPORT ENGINEER
VOLVO TRUCKS
Since May 2016
- Solving technical problems for internal and external customers
- Assisting dealers in my language area ( FR, IT, EN) with parts queries.
- Based on my Renault Trucks backround I've been getting the team up to speed providing support and trainings
CQA, Content Quality Administrator (Repair Manual authoring)
RENAULT TRUCKS (ALTRAN)
June 2012
to April 2016
Full-time
Vénissieux
- Responsible for proofreading, revising, and approving repair information from repair engineers.
- Check and secure that authoring guidelines are applied for all new content
- Give feedback to Repair Engineers to propose visually focused technical information (illustrations & text) with technical manner and easily understood
- Chairman of Global Content Quality Administrator team
-Implentation of KPI regarding the authoring quality
-Facelift / update of the authoring guidelines.
Truck Dealer Support ( Spare part Back Office)
RENAULT TRUCKS (ALTRAN)
December 2014
to April 2016
Temporary Replacement
Bron
France
- Ensuring assistance to the dealer when is coping difficulties with the spare documentation.
- Prioritise the treatmnent of the claim according the queu and severity
Quality manager ( Mistery Customer Audit)
RENAULT TRUCKS (Manpower)
February 2011
to November 2011
Temporary Work
Vénissieux
- Follow up of the drivers who perform audits of the French crucial repairers.
- Input of the audits information from France and abroad.
- The goal of this activity is to obtain some action plans in order to improve the service
quality towards our customers.
Team leader carbody benchmarking
MAVEL
September 2003
to January 2011
Full-time
Villeurbanne
- Team leader of 3 persons.
- Drafting of a BIW (Body In White) report analysis (english), balance sheet product process
(50 vehicles analyzed). - Feasability studies, working out of the proposal contract
- Presentation liven (for PSA, Renault Idvu, Honda, Gestamp)
- Planning and preparation of show room (Eurocarbody show in Frankfurt 2007 to 2010)
TOASTMASTER VPPR (Vice President Public Relation)
TOASTMASTER
December 2013
to March 2015
Volunteer Work
Lyon
France
- Publicit the TOASTMATER association
Live training of three days
Introduction aimed for emergent project manager.
Introduction aimed for emergent project manager.
MOOC :
Introduction to Project Management ( Project101x)
Introduction to Project Management ( Project101x)
Analysis and improvement of business processes to optimize costs, efficiency, quality and lower the level of risk.
Learn more
Conception et Réalisation de Carrosserie
Carbody building
Carbody building
- MOOC BPMN Pilopro IAE Lyon 3
- MOOC BPMN Cartopro IAE Lyon 3
-
IFP MOOC (OIl And Gas)
Good
-
IELTS MOOC
Good
-
TOASTMASTER association (english club)
Commuication and management Competence improvement
- GdP6 MOOC (Project managment)
- IFP MOOC (Sustainable mobility)
-
French (Nationality)
Expert
-
english (fluent, TOEIC 915)
Advanced
-
Italian (Mother tongue)
Advanced
-
spanish
Notions
-
Dutch
Intermediate
-
BPMN (Business Process Model and Notation)
Advanced
-
Technical Writing
Advanced
-
Vehicles
Advanced
-
Automotive Aftermarket
Advanced
-
Automotive Engineering
Advanced
-
BIW ( Body in White) analysis
Advanced
-
products functional specifications
Advanced
-
Automotive
Advanced
-
5S
Good
-
Customer Satisfaction
Intermediate
-
Quality Management
Good
-
Process Improvement
Good
-
Team management
Good
-
VISIO / BIZAGI (BPMN)
BPMN application ( Business Process Model and Notation)Good
-
Pack Office
VBA, excel,Advanced
-
CAD
CATIA V5, 3DVIA,SOLIDWORKSIntermediate
-
Illustrator
Corel Draw, PhotoshopGood
-
KOLA
Advanced
-
GRIPS editing,data base ( termstar)
Expert